Privacy Policy

Last updated: 25 January 2026

This Privacy Policy explains how Aurex Solutions FZC ("we", "our", "us") collects, uses, and protects your personal data when you visit www.aurexsolutions.fr, use our software, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Aurex Solutions FZC is a software company based in the United Arab Emirates, providing business software, web applications, and related services (the "Services"). If you have any questions about this Privacy Policy, you can contact us at: info@aurexsolutions.fr.

2. Data We Collect

Depending on how you interact with us, we may collect the following types of information:

Contact information: name, company name, email address, phone number.
Account information: login details, role, and preferences for our software.
Business information: company details and other information you provide when requesting demos, quotes, or support.
Usage data: pages visited, features used, time and date of visits, device and browser information, IP address.
Support data: information you provide when contacting support (screenshots, logs, technical details).
Billing data: invoicing details, payment status and history (payment processing itself is usually handled by secure third-party providers).

3. How We Use Your Data

We use your personal data for the following purposes:

To provide, operate, and maintain our software and services.
To create and manage your user account.
To respond to your requests, inquiries, and support tickets.
To send you important information about updates, changes, or security notices.
To improve our website, products, and user experience.
To prepare offers, quotations, and contracts when you request them.
To comply with legal obligations and protect our rights.

4. Legal Basis for Processing (If Applicable)

If you are located in the European Economic Area (EEA) or another region with similar laws, we process your personal data based on one or more of the following legal grounds:

Your consent (for example, when you subscribe to a newsletter).
The performance of a contract or steps taken at your request before entering into a contract.
Compliance with a legal obligation.
Our legitimate interests in running and improving our business, provided your rights and interests are not overridden.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, and analyze usage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or some features of our services.

6. How We Share Your Data

We do not sell your personal data. We may share it with:

Service providers: hosting, email, analytics, payment processors, and other technical partners who help us deliver our services.
Business partners or subcontractors: when necessary to deliver a project or service you requested.
Authorities or legal entities: when required by law, court order, or to protect our legal rights.

All third parties who process your data on our behalf are required to protect your information and use it only for the purposes we specify.

7. International Transfers

Your personal data may be transferred and processed in countries other than your own. Where required by law, we take appropriate safeguards to ensure an adequate level of data protection (for example, using standard contractual clauses or equivalent mechanisms).

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal obligations).

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, under certain conditions.
Object to or restrict certain types of processing.
Request a copy of your data in a portable format.
Withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us at info@aurexsolutions.fr. We may need to verify your identity before responding.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Websites

Our website or software may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

12. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

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